Policy Page


Absolutely no exchanges or refunds on ANY products. All sales are FINAL! This is due to the nature of the business (What is the nature of the business? (Hair/Cosmetics). Neither hair or cosmetics cannot be resold after being handled or worn by the buyer. For this matter, all of our items are non-refundable and can not be exchanged.



Returns are only accepted if you were sent the wrong item(s). The return item(s) must be in its original state. This item must be unworn and must have the receipt when sent back. 



Because we ship same day (or next day) all sales are final, once an order has been placed, we can not cancel it.



 After you purchase your items, you'll receive an email on your order. It will be available within 24hrs. If this isn't a good time for you please let us know via email. It will be your responsibility to set a new time for the meet up (You can schedule a new time but the place will always be the same location as the one in the original email/text). But please keep in mind we will not hold your order for a long period of time. After one week your order will be refunded and items places back on the website.



Because all of our items are on hand we offer same day and next day shipping during the weekdays (Monday-Friday). If your ordered isn't shipped the same day its ordered, it will be shipped off no later than 11am (EST) the following business day (Monday-Friday).

US shipping is 3-7 business days via USPS Priority Mail (this is with no delays and perfect weather condition). Times may vary. 

After your payment is processed and your order is fulfilled, a tracking number will be sent to you via email. (This email will be the same one you used to place your order.) Allow 24-48 hours to receive your tracking number. If at least 48 hours has passed and you still have not received the tracking number please email us your first and last name along with your transaction number and let us know the issue at: keepingitjazzy@protonmail.com.

Please note: This shipping timeframe does not include weekends, sale periods, severe weather, or holidays. Expect delays during those times. 



International shipping 6-10 business days via USPS Priority Mail (after your payment has been processed). to get to you. 

We can not ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package. 


Your billing and shipping address MUST be the same. If it does not match then your order will be cancelled and your money will be refunded.



We are NOT responsible for any allergic reactions or allergies from any of our products. A description of the ingredients are posted with each product.. Please read the descriptions on each products before purchasing. If you are allergic to any of our products please do not purchase.

We are NOT responsible for any damaging of our wigs, hair bundles, closures, or frontals may receive in transit. We do damage control with all of our products and we package our products as safe as possible. All sales are final

We are NOT responsible for any lost/stolen or damaged packages/item(s). You will not receive a refund for any lost/stolen or damaged packages/item(s). Your order will not be replaced. Also, we are NOT responsible for any late shipments due to holidays, natural disasters, state of emergencies, pandemics, weather or carrier delays. Or any other delays fitting this description.

Your tracking number will be updated once its been shipped through the United States Postal Service (USPS) carrier. After it is picked up from USPS, they will update the tracking each time their employees handle it.

If you input an incorrect address at checkout and your package was still sent out, you will need to contact USPS to change your address. 

If your package ends up getting sent back to us, you will then be responsible for the additional shipping changes in order for us to resend you your order.  

If you will not be home on the expected arrival date/time, you can request to have your package held at your local USPS post office via www.USPS.com.

If you check your tracking number and it says 'DELIVERED', but you have not yet received it, USPS Customer Service should be contacted. 1-800-ASK-USPS (1-800-275-8777).

If you receive your package and it is damage you should call 1-800-ASK-USPS (1-800-275-8777)  or go to www. USPS.com )to file a claim. Again:We are not responsible for any damage, lost, or stole item(s) or packages. 

Thank you for your business. By reading and checking the box before purchasing, you are agreeing that you have read this page and have full understanding of our polices.

If you have any more questions or concerns that have not been answered on our Policy or FAQ page please email us at: keepingitjazzy@protonmail.com.

As always we appreciate your business.